JC,
I hope this clears things up. I am the one in question here. My wife and I have Banked with USAA for over 12 years. We have our Home/Auto/Savings/Checking accounts with USAA. Now that is two separate accounts each. My family has made each and ever payment without missing a date throughout this legal ordeal. During the time in Prison My account was active no issues. I got out on parole in March and two months ago I added a Auto insurance policy with USAA. During the phone call I was told that USAA was terminating ALL my accounts. They gave no notice other than when trying to insure my vehicle. They put an underwriter on the line in a three way call and asked the security questions to verify that it was me. Once established the under writer asked if I had been in Prison. I asked what does this have to do with banking. They went on to read the articles from the Stars and Stripes and stated that I do not meet the core values of USAA. Now for 5 months there was no issue while out of prison or the last 2 1/2 years in prison, so why now?? So I talk to my dad about it, who in turn sent a email. Their response my father has explained. Last week my wife’s money was frozen. Now she just moved back from Germany and all the travel money that a soldier pays upfront and is to be reimbursed later was paced on credit cards until travel vouchers are filed. On top of the money that my wife receives for housing and our children was frozen. My wife could not use her debit card. Checks were written for bills (daycare for two children), and utilities. All Bounced. No warning on the account was going to be frozen. Now USAA being a Coop business it has few actual offices. After my wife contacted my father again, and 10 calls to USAA, my wife finds an actual office in Colorado and then they only give HALF of her money and send the rest in a check. Not to her through the postal system. I am sure you are intelligent enough to realize, that a business who is run by former Military personnel should know I have right to due process. Is a bank a judge? I challenge anyone to show me one document you sign as a customer with USAA that tells you I will terminate your banking if it doesnt jive with our core Values. My wife has a separate account so why attack her? I ask what you would do if this was your wife, mother, daughter? My father did not attempt to access my account merely to get someone to contact my wife or I to explain their actions. My wife has never been notified either in writing or verbal. I thank USAA for what they have done. They have ensured that my two daughters will go to college on their dime. I await a civilian law firm who ensure no other family endures from a bank what my family has. The blood sweat and tears of our forefathers was for nothing if this is not corrected. Again I appreciate all comments. I say this always, I hope my story angers you! I hope it inspires you! And I pray the truth will set my family and I free!
Kelly Stewart
De Oppresso Liber
As I mentioned earlier, it appears that you got unjustly screwed by the Army, but I’m NOT convinced that you also got screwed by USAA. You asked how was it that USAA kept you in good standing for some years after you were convicted. I’m guessing that no one there was aware of your problem, and after they became aware, they took action. The passage of time is irrelevant. You are, after all, a convicted felon with a prison record and for now you remain so. The whole story on USAA’s take on this is not yet known, but I wouldn’t bet on you winning any big judgment.
Good luck in your appeals process.
JC