I guess you could be right. But more likely a fuse blew on a router somewhere and they have to go out and get one.
In any event hacking Verizon’s retail computers is not really a big deal to anyone but the kids in the store.
It mattered to us because of the inconvenience. We were going to buy an iPhone with a sizable data plan and upgrade another regular phone. We wasted about an hour in there going through the various options, then when we whipped out our credit cards, their computers died. So we're going to have to waste more time going back to get the deal done.