[kalee]

The store bent their policy and offered more. They took the dress back and offered to make a donation to a memorial fund for the funeral. The girl took the store credit. She no longer has the dress hanging in her closet as a reminder of her loss. She or her mother can buy $1200 of clothes at the store AND a contribution has been offered for funeral expenses. Why won’t the mother and daughter accept that?

Also consider this, even though they have the dress back the store will not be able to sell it for the original price. Fitted, custom orders that are returned or not picked up go to a sale rack as they are no longer standard sized items and most likely are now last season’s merchandise.
Prom dress shopping season is over. This dress is now last year’s style.
I think the store has been generous.

[presently no screen name]

She or her mother can buy $1200 of clothes at the store AND a contribution has been offered for funeral expenses.

Who would want to shop there? They don't want to give any profit away. Their contribution to the memorial is in their name for advertising purposes - it's a plus for them!

I don't see generosity when the decision is a plus for them. What exactly did they give? The dress can be fitted to the next person who buys it as it was for her. And styles don't change that drastic from year to year and what prom dresses look like anymore they can fit any dress up occasion - so this dress is not committed for a certain season.

[Balding_Eagle]

I think the store has been generous.

I think so too. It looks like the girl and her mother are turds.