The clerk and manager let this get completely out of hand. They should have let the guy walk out of the store, then put up a sign by the cheese dispenser so it would be clear to customers in the future. Now all they have is bad publicity for their store. The customer in this case surely knew he was pushing the envelope and overreacted probably from shame when called on it.
No kidding, they overracted. They should have given him some gum too, and sent him out to recruit other thieves.
Oh, wait, maybe that’s how he came to be there.
I tend to say that this won’t play as bad publicity for the store because if the story is accurate then it is pretty accurate who was in the right and who was in the wrong.
How many people will stand up for the thug with a badge?
This would be bad publicity amongst shoplifters only.
Hardly bad publicity to not be willing to take a hit and pass store losses on to honest customers.
“The clerk and manager let this get completely out of hand. They should have let the guy walk out of the store, then put up a sign by the cheese dispenser so it would be clear to customers in the future.”
So you are defending the thug who assaulted a female clerk for upholding store policy? Even IF the policy was unclear (very unlikely) a civilized man would have stopped and apologized, not continue his idiocy.