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I think things changed when Personnel was changed to Human Resources. They cut out the person.

I've been in the position to sidestep HR for the last twenty or so years, but it hasn't prevented me from seeing how they operate. My current employer has one fully staffed (and most likely overstaffed) department and that is HR. The problem is that they have no idea of what the jobs involve and that there are certain types of people who fit certain jobs. They look to see if they have a degree and it doesn't need be in a related field. Ever see a 40% turnover in the course of a year?

Of course there is also the other problem with our HR department. Half the time when you go there for information, they're closed for a baby or wedding shower, a department trip to the outlet stores or a baseball game.