In reality, it’s a fair general policy to have (keep with me) what needs to happen is another policy be added in situations like this, where they can answer their phone and take an unscheduled, break and get out of the production environment. This makes it fair for all employees, and says thank you to those families that sacrifice in serving our country.
We are dealing with availability, time zones, all kinds of crazy things for a Soldier just to make a call once a month.
The mom didn’t abuse the policy.
I’ve worked assembly lines, some one is always available to take your slot on a temporary basis so you can make an unscheduled exit for the restroom, etc.
Your comments make sense, and for the most part do work. But some times you get a lousy supervisor who makes no exceptions.