I went round with att over my internet service (or should i say - lack thereof). Ended up talking to Ms Petit in the office of the president of att. I have now dumped my business phones, 4 cell phones and my internet as a result of my conversation with her. She had nothing to offer to the conversation and about all she did was offer to expedite my exit from att. They aren’t the only telephone company in town anymore, but they damn sure act like it!....red
The company I work for has about 550 remote offices all over the country. The vast majority had service provided by what used to be independent providers after the AT&T divestiture, like SBC, Bell South, and a few others, including AT&T. We were more than satisfied with their service. But after AT&T started buying up those companies, we started to notice problems in customer service, to the point that my company is actively trying to dump AT&T as a provider at every location.
Since they've grown back into the monolithic AT&T, their attitude is back to what was immortalized by Lily Tomlin on Laugh-In... "We don't have to care... We're the phone company!
Mark