Posted on 12/11/2010 1:59:43 PM PST by SeekAndFind
Get a pay as you go, cheapo phone from Virgin Mobile. If you ever have to call customer service or support, you will get the equivalent of a fairy godmother. And they’ll speak perfect English. Product A+. Service A+. Cost $7/mo or buy a $20 topup card every 3 months.
I find it hard to believe there’s a service worse than my “T-Maybe”
I have my land line, High Speed DSL and family cell phone plan through them and have had little trouble.
ATT has given the entire family wonderful service for four years. No complaints whatsoever.
ATT is incredibly bad
Dropped calls, poor reception, poor cs, high bills
Going to Verizon
Bookmark for later tonight. Have at&t and it stinks.
I have had AT&T cell service for years. When I lived in Chicago it was horrible, but since I moved to South Bend , IN. it has been very good.
Although I did need to call customer service the other week and not only was there a language problem ( he wasn`t Indian , probably eastern european from what I could tell ) the guy had no clue as to what he was doing. In the end he asked if the service was satisfactory I told him NO ! There was the moment of silence and then he thanked me for calling.
All the other times I have called customer service its been fine.
We have been with ATT for 9 years without problems. I have found their tech support for internet to be excellent and the cell phone does what I want when I want it, no problems. No reason for me to complain. Years ago, because of my wife’s employment we had Sprint, couldn’t get way from them fast enough.
Right On! Never had anything but AT&T Cewll Phone service and never had an issue. I’ve used it all over the US. My son has Sprint and I have service where he dosen’t but never vice versa.
Had Verizon for years, and with one notable exception, the service has been great.
Yes. The web page is a mess. Some parts are for U-verse, others for land line, others for DSL. It's like you are dealing with a bunch of different companies. I punch in my phone number and they tell me it doesn't exist. But on other parts of the site it does.
I had U-verse TV, land line, and internet. It went out 3 times the first year. Two times it took 5 days to get repaired. Their wireless goes into a coma every once in a while and it crawls. Then, 5 minutes later it's OK. Plug in ethernet and it's fine. I got my own wireless router and it works great. Unless the system is down, of course.
I canceled the U-verse TV and phone. I got a cheap land line for when cell phones are out. (That's Verizon for the cell, and THEY are ANOTHER story all together! I just got a voice mail from October. I can't get service in the same locations Alltel gave me 5 bars. Same phone.)
Recently the AT&T land line went out. I called service and 5 days later the service guy came while we were at work. He put a tag on the door that the phone had been fixed. No. Totally dead still.
When I called them, they sent another guy out 5 days later. He fussed around outside and told my wife the phone was fixed. Then he asked her something about the static we heard. No, not static. NO sound at all. The guy never plugged into our interface to even check the thing after he had 'fixed' it. He said the company told him we had static. He actually then went about working and fixed the phone.
Nice!
Oh, yeah! I forgot about that feature. I don't know whether the technology for seeing your info is too complex for them to figure out, or if they are trying to see if you are lying to them, or if it is just a great way to waste time so they don't have to talk to as many new people each day.
And the U-verse repair people are weird. The are Americans, I think, but they sound as if they migrated here from the funny farm.
When you tell them something they say, "Oh, I see. Hmm. Let's try something else. Unplug your modem again. Now plug it in and lets wait 10 minutes while it reboots. Is it done yet?"
ATT is incredibly bad
Dropped calls, poor reception, poor cs, high bills
Going to Verizon
I switched from Verizon Wireless to AT&T just because I got tired of waiting for Verizon to get the iPhone.
So far, I am pleased with AT&T’s service except when I go into Manhattan. There, the service is horrible!
I was able to get a good price reducton on my monthly bill from AT&T. They keep records of dropped calls and areas with poor or no reception. We live near one of their no nos....
We keep our land line for emergencies tho.
Good luck. See the 3rd paragraph in my post #31. Hope service is better in your area.
I was in a pretty good mood when I dialed the Uverse customer service number. But after a solid FIVE minutes of trying to navigate their voice prompts I was sorely annoyed. When I finally got to a live human being I told him this and complained about the system and he told me that a lot of people feel the same way about the voice prompts. I could tell that he sympathized with me.
I told him that CSR’s like him wouldn’t have to deal with such annoyed customers if ATT would just get rid of that system. Like I said, I WAS in a good mood when I dialed.
who was ranked best?
The company I work for has about 550 remote offices all over the country. The vast majority had service provided by what used to be independent providers after the AT&T divestiture, like SBC, Bell South, and a few others, including AT&T. We were more than satisfied with their service. But after AT&T started buying up those companies, we started to notice problems in customer service, to the point that my company is actively trying to dump AT&T as a provider at every location.
Since they've grown back into the monolithic AT&T, their attitude is back to what was immortalized by Lily Tomlin on Laugh-In... "We don't have to care... We're the phone company!
Mark
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