[FrankR]

Selling is about filling the customers' needs and convincing him that you can do it for him to get a return on his investment.

The ONLY point I was trying to make is they were trying to "sell" a point by using threats and intimidation. That usually makes the "customer" hunker down and resist with all his might.

I just thought it was bass-ackwards and didn't mean to get into a dissertation on selling. Sorry you missed that point, but I'll bow out now and let you continue on your own.

[danielmryan]

I suppose I went off-topic with respect to your point, which I got.