Hmmm. That’s very interesting.
Is it a different company than loaned you the money in the first place?
If not, you might want to check the title recordation in your county and see if the transfer of the mortgage or deed of trust has been recorded. If the company collecting payments from you has no record of a right to collect those payments, I would think further inquiry would be prudent.
Two of the worst companies are involved. Our original loan was through Countrywide which of course was purchased by Bank of America.
(1) making my mortgage payments by depositing the funds in an escrowed bank account, and
(2) notifying the purported new mortgage holder that they will receive the full escrowed amount and future payments upon documentation that they are in possession of the original note.