[DaveTesla]

“her legitimate concerns would have been addressed in a professional, not a juvenile, manner.”

Since there appears to be three passengers that concurred about the
alcohol smell I absolutely agree with you. This smacks of retaliation.

Because of the hostile attitudes of airline personnel
I fly as little as possible. When I do fly I try to fly on Southwest.
If the management of Southwest can get their personnel to be polite
why are the other airlines so hostile?

[Tzfat]

When I do fly I try to fly on Southwest. If the management of Southwest can get their personnel to be polite why are the other airlines so hostile

LOL! Try accusing your pilot on your next SWA flight of having alcohol on their breath. Report back how nice Southwest was to you. They will politely delay the aircraft while a new crew is called out, or they will politely ask you to leave the aircraft after the accused pilots (always both) are tested.

[CodeToad]

“If the management of Southwest can get their personnel to be polite
why are the other airlines so hostile?”

Thanks for that recommendation for Southwest, if you don’t mind me calling it that. Airlines are under significant pressure, don’t treat employees very well, so we passengers get the raw end of their frustrations. It is good to hear SW doesn’t do that. I have never flown SW.