Just teach them all to keep repeating, "I so sorry".
Dude, you gotta Dell from hell!
You pay the people in India 75cents an hour and you pay the people in China 5 cents an hour.
And then you make people in both countries work under slave conditions (which is what I understand is true of Dell employees in those countries).
But then HP does one better, they don't hire just Techs from India, they hire Engineers from India and China to do their computer work...