You know what? If I had my way, soldiers would always fly for free. They most certainly should not have to pay for their luggage or duffel bags, even if they are a few pounds overweight. I read in the story that they usually do NOT charge up to 100 pounds, so this employee was “nickel and diming” this soldier. No excuse, no matter what.
I don’t understand why you want to fault the soldier. You sound more like an American Airlines manager, trying to defend their cheap tactics.
Nothing there to stop you from buying a soldier a ticket.
AA has to make money to stay in business.
I’m sure you can appreciate that.
They’re going by the rules.
The guy doesn’t appear to be on “official” travel, but he’s trying to take advantage of rules set aside specifically for official travel?
I don’t “want” to fault the soldier, but I’ve been there and done that and I know a RAW DEAL when I see it And it’s AA and the clerk who are getting shafted, in the media, here.
You obviously know little of which you speak...probably be a good idea to go find a thread where you can add something of value, because you sure haven’t done anything to enlighten anyone on this thread.