It’s the first time I’ve ever heard them appeal for help like this as well.
I sent the letter from the USAA site, thanks for posting.
I’ll need to forward this tomorrow to all the retirees and active duty folks I know who use or may use USAA.
I later learned that USAA had set up a "separate group" to handle other than Officers.
This was extremely disappointing so USAA can pound sand in my book.