Didn't the guy claim that he tried that and it wouldn't shift?
And he also claimed to have been standing on the brakes and that they didn't do anything. Even tried to use the emergency brake and nothing.
If he had his foot on the brakes a simple inspection of the pads/rotors will tell the truth because one or both would be worn beyond serviceability or show severe glazing, etc.
He supposedly tried the emergency brake? Yeah, I’m going to pull that doing 70 mph on the highway in a FWD car.
I don’t think he put it into neutral.