In Oakland, the transit security officers would have bashed her head through a glass window and then shot her in the back for making such a request. Mall cops run amok.
Sad to say you’re probably right; I’ve been doing various types of security work in Cali for the better part of 13 years and too often I find myself working with either cowards like the 2 in Seattle, or thugs like those clowns in Oakland. And I feel lucky if they speak English.
When I started in the industry in the early 90’s it was usually either a steeping stone to law enforcement or a part time gig for college students/retired LEOs etc...now it’s becoming a joke.