I’m sorry - I didn’t mean for my posting to infer that you’d said it was acceptable, my TONE about U.S. companies and their miscellaneous behaviors on the phone probably sounds VERY shrill, SORRY - they really irritate me.
It’s okay, they irritate me too. I’m just amazed at how hard (impossible) it is to find one who can do it right. It’s a tell-tale sign of how fast our civilization is falling apart (one of many).