[hennie pennie]

Well, it is absolutely unacceptable, and it may be one reason why not only children like to use the PRE-PAID, no contract cellular services.

I will not use companies who cannot figure out how to run a competent billing department.

[WhistlingPastTheGraveyard]

I didn’t say it was acceptable. It’s just the state of our world. Incompetence reigns.