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The capture rate for my store remains high, and I will always seek to go above and beyond the “norm” to cultivate highly-satisfied customers.

I guess my point is that Starbucks and Schultz may be uber-liberal, but I still get to be me and I love my job. I truly enjoy my customers and look forward to seeing them stop by .

Most stores should be run in the exact fashion, where the customer is ALWAYS first, where Baristas get to know your name, remember your drink of choice, sincerely ask you how your day is going, and go above and beyond to get your order exactly right everytime.

Do you get that kind of feeling when your in your local Wal-Mart?

Do you really think WM cares about you? Or is it your almighty dollar?

I continue with my motto everyday...my associates are sick of hearing it. “It can take months to cultivate a highly satisfied customer and 5 minutes to lose one”.

oh...here’s a hint....if you aren’t satisfied with your beverage, tell your Barista. They should continue to make you a drink until you are satisfied. As for my store, we’ll throw away beverage after beverage until our customer is served a drink they are satisfied with.

ps..we have Fox News!!

I manage a Starbucks Store. I am a Conservative. I have witnessed tolerance by the higher powers that exist for my beliefs, my faith, the organizations and causes I donate my personal time and money to. I wear a US Flag pin proudly each day. My customers are primarily conservative, except for a few fruitloops that have been in college for 10 years and still haven’t graduated...

...I guess my point is that Starbucks and Schultz may be uber-liberal, but I still get to be me and I love my job. I truly enjoy my customers and look forward to seeing them stop by.

Mazeltov! It's gratifying to know that your employer exhibits at least some level of tolerance for differing points of view.

oh...here’s a hint....if you aren’t satisfied with your beverage, tell your Barista. They should continue to make you a drink until you are satisfied. As for my store, we’ll throw away beverage after beverage until our customer is served a drink they are satisfied with.

Thanks for the tip. Unfortunately, this consumer tends to be a bit utilitarian in his coffee consumption, which is to say that he views coffee costing more than $1.00 per serving as being too expensive. But if I should find myself in the mood for a $4.50 cup of coffee, I will remember your advice. ;-)