So? She goes back to the doctor for another prescription. Or just calls like I do and has one sent to the Pharmacy. Easy as pie.
If you go running around changing your prescription venders you will run afoul of the same sort of thing that hit Rush Limbaugh.
I seriously doubt this mother has the resources to challenge the bureaucracy, nor are the solutions to her problem all that obvious. Remember, she was told MORE THAN ONCE by people in authority that the problem was fixed. Obviously they lied, or, they, themselves, the system experts, didn't know and were unable to find out that they didn't know.
BTW, regarding the particular medicine I had trouble obtaining, I've been using it for 5 years. it works. I have no complaints nor do I suffer any negative side effects. Except for that one instance where I needed an emergency supply somewhere else hundreds of miles away, I have had to check with my physician every time I try to refill the prescription.
The reason is that it is authorized 5 refills, each for 90 days. That exceeds some "standard" in a piece of government software and effectively cancels my prescription every time anyway. This latest one had "1 refill" so I figured I was home free ~ but fool me!
Look, this poor woman got the flimflam from people running a system they can't control.