I work for a very successful restaurant company. We have many customers who are the problem. Because we are trying to WIN business instead of taking it for granted, we NEVER say anything close to this to anyone. We take care of the guest and the problem. It's our job to find the solution not theirs. THAT is the difference between private and public sector. You don't even know what you don't know.
You missed the critical part ~ I’m retired ~ so I don’t have to lie about the customers anymore.