When I needed customer service recently, I talked to two people in India. One I could not understand at all, nor could I be sure she could understand me. When I explained this to her, she made no response or acknowledgement and when I asked her to try to speak more slowly and distinctly ... she didn’t. the second one was a guy and altho he had a pretty strong accent, he did follow my request to speak slowly and we made it.
But... did Time Warner send me a notice saying, ‘hey, we’ve outsourced our customer service to India and saved a bundle of money we would have had to pay to American geeks. We are therefore reducing your rates.’
I got no such letter.
Looks like Time-Warner blinked:
http://www.msnbc.msn.com/id/34632823/ns/business-media_biz/