[TChris]

I can remember going to that plant as a part of a “quality” study we were doing ... trying to emulate how well they did things.

If American auto manufacturers had just listened to Deming in the first place, they would have been the front-runners. Instead, we had to learn the same lessons secondhand from our Japanese competitors, to the degree they were learned at all.

[q_an_a]

Well a man who not only knows "Who was the man that invented Quality" but also who did not want to learn from him...American managers. Good for you!!

His book "Out of the Crisis" has some tips on health care, but nobody even bothered to use his ideas until one hospital went to Toyota two years ago. By the way JM Juran did some nice work over in Japan too and his work is under used in America. Wonder why?