That tape gives a good indication as to why a person needs to be able to defend their home themselves. The dispatcher is very concerned why the woman mention two suit cases. How much time did he piss away going back over nit picking crap instead of reacting to a person reporting two guys breaking a door open?
As it is said, the police are good at writing up the report after the incident but seldom will arrive in time to do much of anything about the problem.