Thats when I left BofA and I told them these were the reasons when I closed my account.
Back before the days of pretty much universal free checking (1878), I had a checking account with BofA because my employer banked there, and if I had my pay automatically deposited, I got free checking.
Well, they had a branch in a high rise in Century City (LA). The service was terrible with long lines and not enough tellers. I complained several times, and one day the manager told me that the branch was only a “sub branch” as the real branch was now in one of the newly built twin tower high rises. Talk about not giving a S—t about your customers. He wanted me to walk 3 blocks to another building. The solution was to walk back across the street to my office building and open an account with United California Bank which had a $100 minimum balance for free checking. Wonderful service, problem solved. UCB later changed its name to First Interstate Bank which later was acquired by Wells Fargo. One thing about Wells, I have always gotten good service.