That’s strange, isn’t it? Taking the luggage straight off the plane? I have never heard of them doing that..have you?
Glad your daughter is fine.
FYI with all the news flying around, twitter was a great source. I was able to read tweets from other passengers on her plane, which helped my stress level.
They do it all the time. A lot of times it's stuff that the person thought would fit in the bins or under the seat, but would not. Other times its a largish "carry on", that the person would rather check on the jetway, usually at a door leading to steps down to the tarmac, right before you get to the aircraft hatch. Also fairly often it's things like strollers, car seats, and other such "baby stuff".