I don’t think she needed to even try to apologize. They buy advertising on shows they think will draw an audience. They have now stopped advertising on Letterman because they think it’s bad PR.
I don’t understand why Sherri Bruen tried to apologize, what did Olive Garden do wrong?
I just have this picture of her being a 20-something skull full of mush who thinks (oops, I mean feels) that she is expected to non-apologize because it's the caring thing to do.
You're right, there's no need for an apology.
This "apologizing" thing has gotten out of hand.
Just this past week the Greensboro City Council issued a "statement of regret," whatever that is, that the Klan came to town in 1979 and caused a shooting riot.