What, did she go to school for her "title"? Pass a rigorous course or sit for a hefty exam? Study for years?
She is an elected public SERVANT. Period.
Like a lot of people these days, she is probably just not used to politeness and assumed him calling her ma'am was sarcasm.
Talking to a Brigadier General like he was a two year old was ridiculous.
Seeing as I have freedom of speech protections:
How abot NAG, HAG, BIOTCH, IDIOT, DUMMY, PATHETIC, IRRESPONSIBLE, REPREHENSIBLE, MORON, CREEP, IGNORAMOUS.
Ma’am Box nuts.......take your pick, your welcome.