Precisely! I swear, the Chinese government does this just to “make a good show”; if anyone should know about the level of software counterfeiting, it should be the Chinese government!
I bet you can get the OS wiped and re-installed even at the neighborhood Suning store!
My experience with Chinese consumer electronics stores is that they're about as knowledgeable as the sales people in Best Buy or the late Circuit City - i.e. they're clueless. To do an OS install, I suspect the local PC mall or computer repair store is the best bet.