You needed to post a link to the REST of this training film, where other “instructors” continue the discussion of how to deal with “problem veterans”.
http://www.youtube.com/watch?v=L_Aq6l03NzM&NR=1
Disgusting.
Isn’t being a veteran a “protected class”? What do you think would happen if you substituted on of the other “protected classes” in the film for Veteran? The howls of “civil rights violation” would be deafening.