Why does it seem that so many managers of “5-star” hotels and chefs at “5-star” restaurants are such arrogant, condescending, jerks?
Aren’t they really just glorified inn-keepers and cooks?
I worked my way through college in a 5-Star. Actually, much of the time as a bellman.
Most of the staff were guys in college, and a large amount of entrepreneurs, people who owned investment properties or other businesses who needed a steady income and insurance.
One evening, one of our particularly bothersome managers was eating in the employee dining room when a line worker from another department sat across from him and asked "What's it like to manage a bunch of guys who are smarter, better educated, more successful, and make more money than you? That must be tough, huh?"
Classic.
When I worked in retail in the 1990s;the corporate elite from New Yorkcame in to tour our store and warehouse;the fellows were wearing $500 suits but had the demeanor and speech of local punks.They didn’t consult with the local team,they delivered demands and orders laced with obscenities and threats of firings.I wondered if they got their MBA from the Mafia?