I was once an Army Guard Battery Commander. Had a case where a troop who was a truck driver was constantly being dispatched to another state on drill weekend.
He was doing all the right things, giving plenty of notice (1-2 months in advance), but his dispatcher was ignoring his drill obligations.
Finally had to call him in for article 15. Suspended any punishment, but made it clear the soldier HAD to fix this problem.
In desperation the soldier called not his dispatcher or department head, he called the owner of the company! Laid out his problem to the man and the very next day, the dispatcher was GONE. Fired. Out of the company.
Problem solved.
Wasn’t in your shoes or position at the time but it seems odd that the leadership solution was to have the Soldier given an Art. 15 forcing him into a desperation call the owner which could have gotten him fired.
It would appear that leadership-to-leadership “prayer meeting” would have been a more appropriate (and equally effective) method.
It worked out in the end, but just curious
When the chain of command fails, you go to the top.