What is wrong with People??? Who paid for the service...Taxpayers?
Although I believe that a lawsuit like this could occur just as easily in the USA and so it's not any exclusive reflection on Great Britain, I believe also that a Socialist system tends discourage a sense of fair play and the traditional notions of humanity among people while encouraging selfishness. Because of the more visible elements of give-and-take in a Capitalist system, it tends to remind everyone of the balance in economies as well as the rest of Life.