In later chapters, you’ll see what happens when people base all their decisions on feelings. The farther into the book you go, the more perverse it becomes.
Dagny and Hank do get to feelings later on. Personal life feelings are different than letting feelings make business decisions.
I watched my dad ever since I can remember and still today in his business. He had 45 employees (up until a few weeks ago) and dealt with customers daily. He never raised his voice no matter what the stiuation with a customer or employee. I don’t know how he did it sometimes. He would want to but he didn’t want to say or do something rash or unwise. He also took tons of notes on every call or wrote notes in the rolodex about specific people. One time some men called a conference call with my dad on something and tried to give a different date or some such. My dad said “hold on, I’ll check my call notes.” The guy said “Ah $hit, don’t do that. I know what it will say.” LOL!
The only time he was ever soft with an employee and gave them somthing against his better judgement was when they mentioned God, needing a chance, etc. He almost always had to eventually get rid of them.