I re-read chapter one today. Jim Taggert reminded me of some people I have worked with in the past. You can’t make the obvious decision and act on it because you have not been through their process. And they use their process to inhibit any progress.
You sho' said a moufful!
I went through that 30 years ago in an IT shop where I worked. They were so obsessed with Process that it was impossible for anything to get done. The next places I worked after that had all gone through the same mess at about the same time, and the shops had been destroyed.
Years later, I worked at a place where we moved from one building to another, and in the process of moving, all the documentation created by that Process ended up in dumpsters for recycling because the information was so out of date.
Been there, done that.
“You can’t make the obvious decision and act on it because you have not been through their process. And they use their process to inhibit any progress.”
It sounds like something right out of a Dilbert cartoon.