Somehow, this wording doesn't ring true to me.
I can hear people using the terms sad, horrifying, disgusting, etc. Somehow "ugly" doesn't seem to fit.
I suspect most people feel sad for her, more than anything else. Most people don't know how to react to a sudden sight like this.
Oh you would be surprised how stupid some people are- my hubby was blown up by a mine in Vietnam and he lost an arm. I have heard some pretty aweful things said about it behind his back over the years. Some people are so shallow that they can’t handle any sort of disfiguration in another person and will either react in pity- which pi$$es him off to the max; or they will make rude comments.