I don’t know the guy. Maybe he should resign, but I’m betting he did about as good a job as anyone could do in these circumstances. How do you defend against that sort of thing? The only real solution I see, is arming the citizens, and that wouldn’t be the security chief’s job.
I'll tell ya how.
You *immediately* go in, and with massive overwhelming force, use CS and all other tools available, and kill the SOBs before they kill many dozens more. Remember, these people don't take hostages, they kill them.
If you have a better idea, I'd like to hear it.
This should have never gone on for *days*. This should have been over in 2 to 4 hours max.