I said "corporate culture", which is a generalization of a company's attitude as a whole: not a judgment of individuals.
And there's nothing wrong with wishing them ill: there are consequences for actions and while I feel bad for the genuinely good people who work there, any company that behaves the way Citi has, deserves what it gets.
Like misbehaved children, companies that treat their customers like dirt need to be spanked by the market now and again.
You are “not sure how one” gets to my conclusion from what you posted.
Perhaps you should look at your own quoted words:
““Citi is a company of snarky jerks....”
That’s how.