I’m a tech support analyst, and a large percentage of the population shouldn’t be allowed to go near a computer. No matter how simple something it, you’ll always find a “simpler” person...just sayin.
I do remote tech support with our remote user. I have certainly been able to get these non-techie people able to use a computer well. But they are college educated.
I used to do tech support in 1999. I was convinced that folks should not be allowed to own a computer until they took a class...lol.
Did you ever read the tech support story about the person that couldn’t get a program to work and called in? Tech support went through everything possible, but nothing worked. The tech guy finally asked the caller to check the plug and sure enough, the computer was unplugged. He told the caller to pack everything up and send it back to the company cause he/she was too stupid to own a computer. He was fired.