I've just gone through Paypal's so-called dispute resolution process. I told the Paypal agent that they had no business calling it dispute resolution. My experience was that they were uninterested in facts, and automatically found for the buyer. Paypal has leverage over sellers, and uses it to take care of buyers. They also gave incorrect and inflammatory information to the buyer, intensifying the dispute. It was a very frustrating experience.
I haven't given up on selling used goods from our home. I've learned, however, that I will need to require shipping insurance on every package unless I'm willing to risk being held responsible for any damage or loss on the part of the shipper. Paypal pushes this onto the seller, regardless of facts.
I'd love to see someone set up a "not-eBay" and "not-Paypal", taking them back to the more balanced policies and more reasonable fees of a couple of years ago.
Yep. And now ebay has made a new rule that buyers can leave negative feedback to a seller - BUT - a seller can’t leave negative feedback to a buyer. It’s too bad, I am an antique dealer & have lots of stuff to sell, but I won’t do it on ebay anymore. I can get higher prices selling it out of my shop anyway than I can on ebay anymore - AND - not have to bother with packing & shipping it.
You’re right, I wish someone would knock ebay off of their pedestal.
Just pass on the cost of the insurance. If the buyer don’t like it, tell them not to bid. problem solved.
I always make insurance optional. That way the buyer can’t complain if there is a problem. I have had only one item that came out of a box during shipping. The buyer complained but since the value was less than $20, nothing happened and no further problems arose.
If I ship an item insured, my return policy is that it be returned insured as well. Not had any problems with that policy either.