The woman needs to get a sense of humor! She is probably some uptight Democrat with a lawyer on retainer. The Doctor fixed her what more does she want? His ass?
I would bet you dollars to donuts this woman’s husband is a lawyer, or she’s a lawyer herself.
That being said, award the woman a paper towel, and some warm water for her pain and suffering.
I once knew someone who sounds just like your description. Others who knew her used to joke that she had her lawyer’s number on speed-dial.