Long story, but suffice to say I had to pay out of pocket for a SWA flight after they stranded me during a connection. It was absolutely their fault and the result of pure and apparently routine carelessness. The staff could not have cared any less about getting me in a full day and a half later. They also made it nearly impossible to get a refund. Forget US Air. Most airlines are in a race to bottom on service.
>>>>>They also made it nearly impossible to get a refund. Forget US Air. Most airlines are in a race to bottom on service.
OTOH, consider Northwest (Japan). After Northwest (USA) ruined all of my connections from the get-go at Detroit, Northwest (Japan) retrieved my luggage at Narita, called a limo, took me to Raddison Narita at no cost and no hassle, provided breakfast, and had a limo retrieve me the next morning for a rescheduled connecting flight.
Best part was the Japanese sweeties “assigned” to assist me, and who seemed devoted to the idea that I suffer no further inconvenience.
Not bad at all for a screwed up flight.