Well said. Anyone who believes that all of these patients, including tweaked out crack heads, heroine addicts, violent bipolar sufferrers, etc. can be “talked down” is just plain ignorant.
These are difficult patients and may require being taken down but if you look at injuries they probably account for very few. These guys are scary and you are prepared. Sweet little old grannys can catch you off guard and deck you hard enough to see stars too:’)