It goes with the job. You have to learn how to try to calm people down.
I worked as an aide in a psych hospital in the mid-80’s when I was going to nursing school. Back then, the RN was allowed to judiciously use chemical or mechanical restraints. Although it’s been almost 20 years since I worked in psych, from what I understand, restraints are rarely, if ever used.
While in that job, I’ve seen my share of violent patients, like the coke addict who was psychotic, and broke out of DOUBLE 4 point leather restraints (VERY SCARY). I can’t imagine not having restraints as a backup.