My husband & I own a business. We don’t have a public restroom, but I happily let people use it when they have a “great need”. I want our customers to have a pleasant shopping experience with us & I know how it feels to be out somewhere & have a sudden urge to go to the bathroom.
Some people have left messes for us to clean up, but most people are neat & grateful for it. Especially a small child - my goodness!
I will forever be grateful to a few small local businesses that had ‘No Public Restroom’ but graciously allowed me to use their employee facilities when I was 9 months pregnant! I think things like that go a long way towards fostering good relations in the community. Of course, this place in question is a big corporation and doesn’t really care about that kind of thing.
And that attitude returns you dividends I’ll wager. Good on ya.