I fought a battle with them out here in California last year. They tried to switch me to a generic, I pointed out to them that the prescription said ‘dispense as written’, so they then tried to charge me a premium claiming I’d chosen the brand name. We got that straightened out and the next month they claimed they’d called the doctor and he’d okayed the switch to generic. I called him and he said he’d done no such thing. Then they tried to claim my drug plan wanted them to switch, and the drug plan said they wanted whatever the doctor wanted. It took several months and a couple of “pitched fits” on my part to get them to fill the prescription the way it was written.
If memory serves, they were recently defendants in a rather large civil action involving an unauthorized switch that allegedly proved fatal to the customer. Oklahoma, Missouri, somewhere around there.
I wouldn't waste my time playing with these jerks if their is competition.
My pharmacy is CVS and has been for years. Excellent service, I have never had a problem, even when my doctor is late in re submitting my prescriptions, they will loan me enough pills until he does
What it appears that they were doing was taking the pricing 3/11/21 or what ever is was and giving you choice A while billing for B or C.. They would say it had a name so they could charge more. Choice A might work for 90% of the people. Too bad if your in the 10%.