Many years ago, I thought Wendy’s made the greatest hamburgers in the world … over the past decade or so I have watched (and tasted) the decline of this franchise. I guess it is time that they go the way of other great business … purchased by a lesser business, and fade away into oblivion.
i agree with you. when wendy’s first opened, the burgers were excellent. (hot and juicy !)
There’s a small burger chain here in my area called Pal’s. They have 20 locations, and currently are building their 21st. All locations are owned by the family that started the chain in 1956 and they refuse to franchise. People have literally begged them to franchise and they won’t do it. They’re the only restaurant chain to receive the Malcolm Baldridge award. Their store managers make well into six figures salary-wise. They actually had to build a traffic circle at one of their locations because the drive-thru was so busy. No matter how busy they are, the drive-thru works like a well-oiled machine, you’re in and out in almost no time. They almost never screw up an order and the quality is top notch for fast food.
If they ever sell out to another company, the new owners would probably ruin everything.
Check ‘em out:
Perfect observation. In my college days - almost 25 years ago - I used to marvel at how Wendy's could fill a person's order with a great burger within the space of the few seconds it took the cashier to make change.
Now, regardless of location it seems, the service takes forever and the product is often sub-standard.