Yeah, I would have been ticked off at that level of service myslef and raised holy hell with Corporate Headquarters over it. I’m in south central Pennsylvania, so our repair guys are pretty decent, and they have never cancelled or missed any appointment with me.
Well, our service folks here were quite good as recently as last spring. I suspect that if the moron had actually gotten out here, he'd have done fine tuning up the mower.
But the inability to give me a shorter window than “between 8 am and 5 pm” and the unwillingness to make it right after they loused up means that we customers are vulnerable to Sears’ service errors.
When I called the many numbers that I called to complain, I got an attitude of, “What do you want from us? We're making it up to you, we're offering to reschedule your appointment.” This even from their special department that handles resolving problems caused by their errors.
What a bunch of clowns.
I know that Sears is struggling to stay in business.
They don't deserve to.
One more incompetently-run company that doesn't give a damn about their customers that will wind up on the ash heap of history.
Kinda sad.
sitetest