I have no problem with Sears since they always have parts for their lawn mowers and tractors and other yard equipment, no matter when it was sold, ordering for which is very easy and convenient. The appliance service men (at least in my area) are top notch too and easy to work with. So what is so bad about stepping back 20 years in time?
“The appliance service men (at least in my area) are top notch too and easy to work with.”
They used to be decent out here, in central Maryland, but no longer.
I scheduled an appointment for them to come tune up my riding mower. In years past, they'd call the night before and give me a two-hour window of when they'd be there. This year, no window. So I had to take the day off work.
I called the morning of the appointment to try to get some sense of whether I was an early appointment, middle of the day, or end of day. No help. I called again later to make sure that they were still on track. Called at 3 pm - “Oh, you're next, you're the last appointment of the day.” Don't know why they couldn't tell me that at 9 am.
Then, at about 4 pm, I got a call, “He's run out of time, he got hung up at his last appointment, your appointment is cancelled.”
Calls to Sears asking for some sort of compensation (like maybe a discount on the service when they actually did complete a scheduled appointment) got nowhere. Their idea of “making it up to me” was to reschedule the appointment. At full price.
Screw ‘em. I hope they go bust. It's apparent that their financial problems are now affecting the quality of their services.
Buying from Sears is throwing good money after bad.
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