Keep in mind, if it wasn’t for the users and Microsoft you wouldn’t have a job...
They are what helped to grow the IT market.
If you don’t like helping people and teaching them how not to break the machine then find another job.
I’ve worked in IT and that was one reason why users liked me, I knew how to fix things and then I’d teach them how not to break it.
I have never met a user who was remotely interested in the workings of their computer. If they ask me what time it is, they don’t want me to tell them how to build a wristwatch.
Actually I’m a mainframe guy. I don’t do Tech Support. I retired from that a decade ago. And my users loved me and gave me good cigars when I left.